Member Terms & Conditions

Community Care Chemist is a mutual, not-for-profit company, limited by guarantee, which has been serving the Geelong community since 1898. As a not-for-profit, any surplus funds must be reinvested back into our business enabling us to better serve our members and local community.

To ensure that our members’ income remains income tax exempt, our members are required to contribute to the common fund. The membership fee satisfies this requirement.

Through this contribution you ensure that the surplus funds generated by our business are able to be reinvested back into our business and our wider, Geelong community.

Introduction

To benefit from the Health Rewards Member Program, you must be a member of Community Care Chemist.  

Community Care Chemist runs the Healthy Rewards Member Program (Healthy Rewards Program) in accordance with the terms and conditions set out below. 

By joining the Community Care Chemist Healthy Rewards Member Program you agree to be bound by Community Care Chemist’s Constitution, these Healthy Rewards Program Terms and Conditions (Rewards Terms) and by any variations to them.   

By agreeing to be bound by the constitution of the society, you understand that a guarantee of $0.50 applies to this membership. A copy of the constitution is available on request by emailing us at: enquiries@communitycarechemist.com.au 

These Rewards Terms may be modified at any time without prior notification by Community Care Chemist in its absolute discretion. Despite anything to the contrary contained in this document, any modifications to the Rewards Terms may be applicable to a member retrospectively. 

Membership

You may join the Healthy Rewards Program by signing up in a Community Care Chemist store or on the Community Care Chemist website. If you wish to benefit from the Healthy Rewards Program benefits, you need to activate your membership by paying your $1 membership fee.  

Current active members of Community Care Chemist as of 5th November 2025 are automatically signed up to Healthy Rewards (active members have shopped in store in the past 5 years) 

By signing-up to the Healthy Rewards Program and paying your $1 membership fee, you consent to: 

  • Community Care Chemist collecting personal information about you for the purpose of your participation to the Community Care Chemist Healthy Rewards Program;
  • Community Care Chemist dealing with your personal information in accordance with our Privacy Policy.

Upon signing-up to the Healthy Rewards Program, you also consent to:

  • Community Care Chemist collecting personal information about you for the purpose of your participation to the Community Care Chemist Healthy Rewards Member Program;
  • receiving communications from Community Care Chemist regarding Community Care Chemist latest products, offers and competitions.
  • receiving communications from Community Care Chemist about third party products, discounts and offers which Community Care Chemist believes may be of interest to you.
  • Community Care Chemist will take all reasonable steps to ensure the security and privacy of all your personal information and data collected from and about you.
  • Community Care Chemist using and sharing your personal information with a service provider or agent retained by Community Care Chemist for the purposes of conducting market research, data warehousing, data analysis and advertising in the commercial interest of Community Care Chemist; and for the purpose of ensuring the proper functioning of the Community Care Chemist Healthy Rewards Member Program. Community Care Chemist will not otherwise disclose or permit the use of any of your personal information unless required by law.
  • Community Care Chemist dealing with your personal information in accordance with our Privacy Policy

It is the responsibility of the member to update their membership profile when their contact details change including but not limited to email address, phone number and mailing address.

You may access and update your personal information at any time by visiting any one of Community Care Chemist store locations, emailing us at: enquiries@communitycarechemist.com.au, or by calling us on (03) 5246 5800.

Termination

You may terminate your Membership of Community Care Chemist Member Program at any time and without reason by doing any of the following:

  1. emailing Customer Service at: enquiries@communitycarechemist.com.au;
  2. calling Customer Service on (03) 5246 5800;
  3. giving written notice to Community Care Chemist, Attn: Community Care Chemist Member Program PO Box 5176, North Geelong VIC 3215.

Community Care Chemist may, acting reasonably, terminate or suspend your membership at any time if they believe that you have engaged in inappropriate conduct.

Community Care Chemist may, acting reasonably, terminate or suspend your Healthy Rewards Program membership at any time if they believe that you have engaged in inappropriate conduct. 

Community Care Chemist reserves the right at any time without notice and in its absolute discretion to suspend, vary or terminate the Community Care Chemist Healthy Rewards Member Program and associated terms and conditions. 

Community Care Chemist accepts no liability for any loss or damage associated with suspensions, variations, or terminations arising from the Community Care Chemist Healthy Rewards Member Program, except for any liability which cannot be excluded by law. 

A Healthy Rewards membership will be deemed by Community Care Chemist to be inactive after 5 years of dormant points activity on your account, at which time we will contact you to pause your membership with the Healthy Rewards program. 

Member Benefits

Community Care Chemist membership provides members with the following benefits:

  • $1 join-up fee and membership for life
  • $10 welcome reward when you sign up^ 
  • Earn 1 shopping point for every dollar spent in store*
  • Earn 100 points and receive a $10 reward to spend in-store#
  • Exclusive offers and VIP event invitations.

If you cannot provide proof of your membership to the Community Care Chemist Healthy Rewards Member Program by quoting your name, email or telephone number at the time of making a purchase, Community Care Chemist is not obliged to credit the value of your purchase towards your accumulated Healthy Rewards points. 

Healthy Rewards points will expire three years after date at which they were credited to a member’s account.  

Points credits will be distributed in-store via our point of sale system as determined by Community Care Chemist. It is the responsibility of the member to note the validity and expiry dates of any points. Expired points will not be re-issued, and any value of these points  will be forfeited. 

These Terms and Conditions apply to the Community Care Chemist Healthy Rewards Member Program in general.  

All competitions and other offers within the Healthy Rewards Program may be subject to a separate set of terms and conditions, which will apply to you if you decide to participate in the said competition or offer. 

^The $10 welcome reward is valid for use for in store purchases for 3 months from date of issue. Excludes prescription products, professional services or products and/or services which Community Care Chemist sells or provides on behalf of charity organisations.. Minimum purchase spend of $10 must be reached to redeem your $10 welcome reward.

*Healthy Rewards Shopping Points Exclusions 

  • Applicable to Members only  
  • Points accumulation not applicable to:  
    • Employees of Community Care Chemist
    • Prescription only products and professional services  
    • Products and/or services which Community Care Chemist sells or provides on behalf of charity organisations.  
  • Points are valid for 3 years from date of credit to your member account. 

#A minimum spend equal to or greater than the reward value must be reached to redeem. Reward points are valid for 12 months from date of issue and cannot be used for prescription products, professional services purchases or for products or services Community Care Chemist sells or provides on behalf of charity organisations.

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Healthy Rewards Terms & Conditions 

Healthy Rewards $10 Welcome Reward Terms & Conditions 

Healthy Rewards $10 Welcome Reward will only be issued to members who are deemed activated members at the time of issue.   Healthy Rewards vouchers are not applicable to employees of Community Care Chemist.  

Healthy Rewards $10 Welcome Reward are available in-store as determined by Community Care Chemist.  

It is the responsibility of the member to note the validity and expiry dates of any rewards accumulated. Expired points will not be re-issued, and any value of these points will be forfeited.  

The value of the Welcome Reward may be varied at our discretion.  Community Care Chemist reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed using $10 Welcome Reward. 

You may redeem your Healthy Rewards $10 Welcome Reward:  

(a) in any Community Care Chemist store;  

(b) within 3 months only from the date it was issued; and  

(c) against the current selling price of full price and sale product.  

You may not redeem your Healthy Rewards $10 Welcome Reward:  

(a) to purchase prescription products or professional services or products and/or services which Community Care Chemist sells or provides on behalf of charity organisations.  

(b) in conjunction with any other offer or promotional voucher.  

(c) on a prior purchase.  

Your Healthy Rewards $10 Welcome Reward must be redeemed in full in a single transaction during its Redemption Period and no cash or credit may be issued for the balance of your $10 Welcome Reward if you have not redeemed it in full.  

Your $10 Welcome Reward is for your exclusive use only and is non-transferrable. Its value will not be replaced if it is stolen, lost or not received. 

Community Care Chemist Healthy Rewards $10 Rewards Terms & Conditions 

Community Care Chemist Healthy Rewards $10 Rewards will only be issued to members who are deemed active members at the time of issue.  Healthy Rewards points are not applicable to employees of Community Care Chemist.  

$10 Rewards will be distributed in-store via our point of sale system as determined by Community Care Chemist.  

It is the responsibility of the member to note the validity and expiry dates of any points. Expired points credits will not be re-issued, and any value of these points will be forfeited. 

The dollar value of the Reward may be varied at our discretion.  Community Care Chemist reserves the right in its absolute discretion to exclude certain items and promotions from being redeemed using Rewards.  

You may redeem your Community Care Chemist Healthy $10 Reward in increments of 100 points ($10):  

  • in any Community Care Chemist store, 
  • within 12 months only from the date it was issued; and  
  • against the current selling price of full price and sale product.  

You may not redeem your Community Care Chemist Healthy Rewards $10 Reward:  

  • on prescription products or professional services,
  • in conjunction with any other offer or promotional voucher,  
  • on a prior purchase, existing lay-by or on the purchase of Gift Vouchers.  

Your Community Care Chemist Healthy Rewards $10 Reward must be redeemed in full in a single transaction during its Redemption Period and no cash or credit may be issued for the balance of your Community Care Chemist Healthy $10 Reward if you have not redeemed it in full.

Your Community Care Chemist Healthy $10 Reward is for your exclusive use only and is non-transferrable. Its value will not be replaced if it is stolen, lost or not received.