Gift Card Terms & Conditions


These Terms and Conditions of Use apply to all Gift Cards issued by Community Care Chemist.

Your purchase, redemption and general use of a Community Care Chemist gift card is subject to the following terms and conditions. Any use or attempted use of a Community Care Chemist gift card constitutes acceptance of these terms and conditions.

Please treat your Gift Card like cash. Damaged, lost or stolen cards will not be replaced, refunded or redeemed. This card is redeemable for products and services at Community Care Chemist Stores only. Not redeemable for cash. This card will expire 1 year from the issue date. Any unused amount after the expiry date of this card will not be refunded or credited. We reserve the right to change any terms in the Terms of Use at any time.



Once loaded with value your Gift Card may be redeemed for purchases at all Community Care Chemist Pharmacy Stores. A current list of Community Care Chemist Pharmacies can be found here: If the purchase exceeds the available Gift Card amount, the balance must be paid by other available payment options. The Gift Card must be redeemed within the validity period.


In-store Gift Card purchases

Present the Gift Card to our point of sale operator. If it has been tampered with, give the Gift Card to our point of sale operator to be destroyed and select a new one. Nominate the value you wish to be loaded on the Gift Card.

Pay for your Gift Card value with the tender of your choice (other than a Gift Card). The transaction will be completed when the Gift Card is activated and loaded with value. Gift cards are not reloadable. No change will be given.


Making a purchase with your Gift Card

Present your Gift Card at the point of sale at a participating Community Care Chemist store with the merchandise that you wish to purchase using that Gift Card. Our point of sale operator will deduct the amount form the Gift Card. The transaction will be completed when the balance has reduced on your Gift Card.

No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases until the Gift Card expires.

You agree that we can reduce the Remaining Gift Card Value by the value of all purchases of goods and services that are authorised by you. Transactions are authorised by you, by giving us details of the Gift Card and authorising the transaction in a way approved by us.

When you authorise a transaction:

  1. you are confirming that the transaction correctly represents the purchase price of the goods or services obtained;
  2. you are agreeing to pay the amount of that transaction by the reduction of the Remaining Gift Card Value.


Exchanging items purchased with a Gift Card

Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to Community Care Chemist exchange and returns policy. Community Care Chemist has the discretion to refund the payment provided on to your original gift card, or may issue you with a new gift card as part of the refund.

Exchanges or refunds for change of mind cannot be offered for:

  • Gift cards and vouchers;
  • Prescription medicines and pharmacist-only medicines (available from Community Care Chemist Pharmacies only);
  • Other products advertised as being non-refundable for change of mind.


No cash advances

Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.


Gift Card Exchanges

You cannot exchange your Gift Card for a different denomination, design or type of Gift Card or for another tender, cash or discount.


Expiry of Gift Cards

Your Gift Card will be valid for use for 12 months from the date of issue (or as otherwise extended by us) after such time it will be invalid. You should use all of the Remaining Gift Card Value before the expiry date. It is up to the cardholder to use the full value within the validity period. Any unused balance will not be refunded or credited when the Gift Card expires. Unused balances will remain the property of Community Care Chemist.


Cancellation and voiding of Gift Cards
  1. Gift Cards cannot be cancelled once they are issued except if they are cancelled by Community Care Chemist at Community Care Chemist s discretion, if their value is used or if they expire.
  2. We reserve the right to cancel and not accept any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way.
  3. Defaced, mutilated, altered, lost or stolen gift cards will not be replaced, refunded or redeemed.
  4. Community Care Chemist reserves the right to verify the identity of the bearer.
  5. We reserve the right to cancel any Gift Card, or the Gift Card program, for any reason at any time, without notice. In such instances (except those set out in paragraph b and c) we will elect to provide either a refund or a replacement Gift Card at our discretion.
  6. We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.


Re-issue of faulty or damaged Gift Cards

A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production process or otherwise due to the fault of us or our agents or contractors.


Lost or stolen Gift Cards

Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.


Gift Card Transactions

The customer is liable for all transactions on the Gift Card except to the extent to which there has been fraud or negligence by Community Care Chemist or any of its employees.


Intellectual Property

a. All material on the Gift Cards, and the Community Care Chemist Website and that subsisting under it (including but not limited to text, images, data and software) is our property, or that of our suppliers, and is protected by intellectual property laws.

b. You may not use our trade marks in connection with any product or service that is not, in any manner that is likely to cause confusion, or in any way that disparages or discredits us.

c. All other trademarks not owned by Community Care Chemist or its related companies that appear on this site are the property of their respective owners.


Warranties and Limitations of Liability

a. To the extent permitted by law, we disclaim, without limitation, all liability for all damage, liability, costs or loss, including direct, indirect or consequential losses, however caused, in connection with your use of the Community Care Chemist Gift Card, Website or your use of or reliance upon any of the information, services or materials contained in the Website or provided by the Website to you.

b. Nothing in this clause is intended to modify any non-excludable statutory rights under Australian Consumer Law associated with the sale of products to consumers.



i. We, our or us, Community Care Chemist means Community Care Chemist and includes its related directors, employees and agents;

ii. You or your means the person or customers using the gift card;

a. We reserve the right to revise these Gift Card Terms of Use and the terms and conditions of purchase simply by publishing amended Terms and Conditions (or relevant material) online. We are under no obligation to provide you with notice of updated materials.

b. These terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any dispute under these terms shall be subject to the exclusive jurisdiction of the courts of Victoria, and you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

c. Any failure by Community Care Chemist to exercise or enforce any one or more of its rights under these Terms will not constitute a waiver of such rights unless such waiver is granted to you in writing.

d. These Terms and Conditions will be interpreted so that they do not infringe any law or are not invalid. If any term infringes any law or is invalid, it will be read down so that it does not infringe any such or is not invalid. If this is not possible, the term will be severed from these Terms and Conditions without affecting the validity of the remaining terms.

e. These Gift Card Terms of Use, Website Terms and Conditions and our Privacy Policy consist of the entire agreement between us and you as regards the subject matter.

f. Questions regarding our Terms and Conditions, Gift Card Terms of Use Privacy Policy, or other policy related material can be directed to our support staff.



Back to Terms & Conditions main page

Store location